ICO standard email acknowledgement

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Thank you for contacting the Information Commissioner’s Office. We confirm that we have received your correspondence.

If you have raised a new information rights concern - we aim to send you an initial response and case reference number within 30 days.

Please note that if you are concerned about the way an organisation is handling your personal information, we will not usually look into it unless you have raised it with the organisation first. For more information please see our webpage ‘raising a concern with an organisation’ (go to our homepage and follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days.

If you have made a request for information held by the ICO - we will contact you as soon as possible if we need any further information to enable us to answer your request. If we don't need any further information we will respond to you within our published, and statutory, service levels. For more information please visit our webpage 'access information about the ICO' (go to our homepage and follow the link for ‘about the ICO’).

If your correspondence relates to an existing case - we will add it to your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been copied to us.

For more information about our services, please see our webpage ‘service standards and what to expect’ (go to our homepage and follow the links for ‘Report a concern’ and ‘Service standards and what to expect'). You can also call the number below.

If you have a matter you would like to discuss with us, please call our helpline on 0303 123 1113 (local rate).

Yours sincerely

The Information Commissioner’s Office

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The ICO's mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted. Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy. Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law. The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks. __________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk