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Decision Summary

  • Case Ref: FS50094591
  • Date: 23 March 2006
  • Public Authority: Department for Work and Pensions
  • Summary: The complainant made a request on 13/10/05 for a Job Centre Plus 'Standard Operating Model'. The public authority asked for clarification of the request, but when the complainant reiterated his request without any clarification they provided the information on 24/11/05. As the Job Centre was able to provide the information without receiving clarification they should have responded within the 20 working day time limit. On the following day the complainant sent a further letter providing further clarification which the Job Centre treated as a new request, and responded on the 29/12/05.
  • View PDF of Decision Notice: [1]