FOIA Section 16

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Provision of Advice and Assistance

Public authorities are required to provide the requester with advice and assistance while processing their request. This is especially important where a request for information exceeds the appropriate cost limit.


Official Guidance


ICO Lines To Take

Relevant Lines to Take
  • LTT177 - Advice and assistance where a request cannot be refined - 05/07/2010
  • LTT137 - Refined and clarified requests as "new” requests - 14/09/2009
  • LTT142 - Specifying steps in relation to advice and assistance - 18/02/2009
  • LTT141 - Advice and assistance in relation to s12 - 13/02/2009
  • LTT89 - More than one objective reading of a request - 14/11/2008
  • LTT90 - “Duty” to read a request objectively - 28/07/2008
  • LTT88 - Clarifying requests - 02/04/2008
  • LTT87 - Limits of s16 - 02/04/2008
  • LTT120 - Advice and assistance - erroneous reliance on s14 or derogation - 23/02/2008
  • LTT9 - Issues not raised by complainant - 29/08/2006
  • LTT8 - Clarification of requests - 29/08/2006


ICO Decision Notices

Complaints upheld / partly upheld (P) Complaints not upheld
  • FS50229762 - Ministry of Justice - 19/04/2010
  • FS50128567 - Department of Health - 30/03/2010
  • FS50211876 - Portsmouth City Council - 25/03/2010
  • FS50171231 - British Council - 09/03/2010
  • FS50143525 - Department for Culture, Media and Sport - 02/03/2010
  • FS50246007 - Serious Fraud Office - 01/03/2010
  • FS50144707 - Department for Children, Schools and Families - 01/03/2010
  • FS50207333 - Her Majesty's Courts Service - 25/02/2010
  • FS50236068 - Foreign and Commonwealth Office - 12/01/2010
  • FS50102962 - Ministry of Defence - 21/12/2009
  • FS50211315 - University of Leeds - 17/12/2009
  • FS50220025 - Child Maintenance and Enforcement Commission - 14/12/2009
  • FS50142898 - Lancashire Police - 30/11/2009
  • FS50202964 - National Offender Management Service - 25/11/2009
  • FS50169315 - North West London Hospitals NHS Trust - 16/11/2009
  • FS50205855 - Driver and Vehicle Licensing Agency - 09/11/2009
  • FS50188743 - Drayton Manor High School - 06/11/2009
  • FS50182746 - Driver and Vehicle Licensing Agency - 03/11/2009
  • FS50165492 - Bridgend County Borough Council - 22/10/2009
  • FS50197511 - Home Office - 19/10/2009
  • FS50230575 - Leicester City Council - 09/09/2009
  • FS50143930 - Chief Officer of Essex Police - 25/08/2009
  • FS50210439 - Northampton General Hospital NHS Trust - 17/08/2009
  • FS50212832 - Crown Prosecution Service - 29/07/2009
  • FS50197355 - City of Westminster Council - 27/07/2009
  • FS50190669 - Wood Green High School - 16/07/2009
  • FS50201884 - Challock Parish Council - 16/06/2009
  • FS50203140 - Cabinet Office - 13/05/2009
  • FS5015374 - BBC - 22/04/2009
  • FS50090393 - BBC - 09/02/2009
  • FS50173284 - Office of Fair Trading - 11/12/2008
  • FS50121519 - Department for Business, Enterprise and Regulatory Reform - 01/12/2008
  • FS50198379 - Maidstone and Tunbridge Wells NHS Trust - 24/11/2008
  • FS50150648 - BBC - 14/08/2008
  • FS50103726 - BBC - 11/08/2008
  • FS50107607 - Ministry of Defence - 22/05/2008
  • FS50131779 - Council of the University of Southampton - 13/02/2008
  • FS50111331 - Hampshire Constabulary - 28/01/2008
  • FS50070467 - BBC - 16/10/2007
  • FS50112042 - Chief Constable of North Yorkshire Police - 10/10/2007
  • FS50147860 - BBC - 08/10/2007
  • FS50117814 - Chief Constable of West Midlands Police - 17/09/2007
  • FS50082220 - BBC - 27/03/2007
  • FS50074788 - Northern Ireland Office - 27/02/2007
  • FS50074871 - Doncaster MBC - 22/01/2007
  • FS50105724 - London Borough of Sutton - 11/12/2006
  • FS50083791 - National Assembly for Wales - 12/10/2006
  • FS50075607 - Department for Environment Food and Rural Affairs - 31/07/2006
  • FS50075094 - Her Majesty's Revenue and Customs - 12/07/2006
  • FS50083138 - Cabinet Office - 07/07/2006... further results
  • FS50193661 - Department for Culture, Media and Sport - 29/03/2010
  • FS50191904 - Financial Services Authority - 08/03/2010
  • FS50124339 - Home Office - 02/03/2010
  • FS50194062 - National Savings and Investments - 02/03/2010
  • FS50203058 - Office of Communications - 21/12/2009
  • FS50254756 - Derby City Council - 16/12/2009
  • FS50252027 - NHS Northamptonshire - 27/10/2009
  • FS50177654 - Cambridgeshire Constabulary - 07/09/2009
  • FS50194697 - Bedgrove Junior School - 30/07/2009
  • FS50217364 - University of Wolverhampton - 22/06/2009
  • FS50160381 - Buckinghamshire County Council - 18/05/2009
  • FS50165494 - Her Majesty's Courts Service - 19/03/2009
  • FS50175541 - Ministry of Justice - 18/12/2008
  • FS50173282 - Plymouth Teaching Primary Care Trust - 11/12/2008
  • FS50146833 - BBC - 26/11/2008
  • FS50130305 - Ministry of Justice - 03/07/2008
  • FS50147950 - Parliamentary and Health Service Ombudsman - 02/07/2007
  • FS50092955 - Driver and Vehicle Licensing Agency - 04/06/2007
  • FS50118044 - Leeds City Council - 10/04/2007
  • FS50112855 - Ofcom - 26/03/2007
  • FS50095636 - Department of Health - 12/03/2007
  • FS50132229 - Chester City Council - 06/03/2007
  • FS50086076 - Swansea NHS Trust - 05/12/2006
  • FS50087341 - London Borough of Richmond upon Thames - 29/06/2006
  • FS50073576 - London Borough of Richmond upon Thames - 29/06/2006
  • FS50093054 - Regional Development Northern Ireland - 07/04/2006
  • FS50077102 - Bolsover District Council - 21/03/2006
  • FS50094879 - Ministry of Defence - 06/12/2005
  • FS50068019 - Inland Revenue - 25/11/2005
  • FAC0068022 - Oldham Metropolitan Borough Council - 03/08/2005
  • FS50062326 - Hull City Council - 05/07/2005
  • FS50063475 - Nottingham City Council - 05/07/2005

Includes DNs up to: 26 April 2010